Senior End User Computing Support Analyst

in Sunbury, PA 17801-1222

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Job Description Job Attributes+ [Press ENTER to view the job description, or TAB to view the Job Attributes]

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Job ID

JR26108
Job Category

IT-Enduser Support
Career Area

Store Support Center
Job Type

Regular
Schedule

Full time
Job Location

1100 North Fourth Street
Sunbury, PA 17801-1222

Overview

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

1000 S. 2nd Street

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Delivers IT support in accordance with IT service level objectives and agreements for end user computing environments
Resolves basic and intermediate complexity end user computing equipment and application problems
Implement and maintain workstation and mobile device solutions, including hardware and software installations and upgrades
Utilizes tools and utilities required to manage and keep secure Weis Markets’ endpoints
Supports managed print services devices and utilities
Responds to and resolves incidents regarding hardware and software related to end user devices
Collaborate with other Information Technology teams on the install and maintenance of existing supported technology environments
Images and distributes new and existing computer systems and mobile devices
Performs installation, moves, changes or upgrades, and disposal of computer hardware and/or software products as needed, and corrects software configuration issues
Diagnoses and repairs mobile devices and cell phone malfunctions or coordinates replacement/repair as necessary
Receives, updates, and tracks incident and request records to resolution
Prepares and updates support documentation for end user computing environments
Creates and executes detailed test plans and documents test statistics, metrics, and results.
Maintains a high level of technical competence in the systems supported, aligning Information Technology best practices to organization processes and client mindsets Inventory and tracking of company equipment and software licenses
Complete training on servicing all equipment to be maintained
Maintain a safe and clean work environment

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

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JOB Attributes [Press ENTER to learn more about the job ]

Job ID

JR26108
Job Category

IT-Enduser Support
Job Type

Regular
Schedule

Full time

HEAR FROM OUR TEAM MEMBERS

“What I like most about my job is the ability to serve my customers each day. In my current role, I love being tasked with the challenge of growing and developing my team and sharing success stories amongst my peers. I feel that I have not only grown into my role as a Deli Manager, but also as a person during my time here with Weis Markets. My job offers satisfaction every time I am able to train my team to be the best deli for our customers in our community."

“I love my job making Weis Quality ice cream!”

“Weis has provided many opportunities for growth, both personal and professional. I have welcomed the chance to train new associates and management staff. Because my job is so multifaceted it allows me to engage with our customers, associates, and vendors. There is never a dull moment!”

"Weis Markets has given me a great opportunity!”

"We love working at Weis because we are one big family."

“Weis has offered me the opportunity for promotion and the ability to develop.”

“I began my career with Weis in 1975. They have given me the opportunity to become a driver and a driver trainer. I have always recommended Weis.”

“I enjoy working for Weis Markets because even after 34 years of experience, I’m given the opportunity to face new challenges every day. From working and challenging my associates to push for success within themselves and as a team, to maintaining customer satisfaction and needs. Being a Customer Experience Manager is the best place for me, as it is one of the most important departments and the glue holding everything together."

“The management team at Weis Markets makes me feel very welcomed which makes me enjoy working here.”

“I love that it feels like a big family working here. I feel like Weis Markets cares about me as a person.”

“Weis Markets has given me the opportunity to grow with a company which has allowed me to choose this as my career path!”

“I love working for Weis Markets because I get to do what I love which is mentoring people and learning multiple areas of the company to further my growth and the customers experience.”

“I have earned many opportunities for growth in my journey with Weis Markets.”

"I love working for Weis Markets because there are many opportunities for personal and professional growth. Additionally, Weis Markets values and respects the contributions of veterans, which makes it a great place to work."