Applications Support and Integration Specialist

Application Support Specialists provide both technical and functional support to business users and external vendors / integrators for application systems.  They work closely with the business SME to ensure proper procedure /process, determine and build requirements for future enhancements, answer user community questions concerning application functionality, identify production issues and provide resolution for those issues. 

• Assists in the installation, maintenance, and general support of application systems. Assists users with questions or problems. May help perform system backups and recovery and install new software.

• Work with business to formulates and defines application systems scope and objectives.  

• Works  with  business associates  to  map  current  and  future  business processes  and  aligns technology  solutions  with  short-term and  long ‐term  business  strategies.

• Documents business requirements and creates detailed functional/technical system specifications.  

• Reviews, analyzes, and creates detailed documentation of the systems supported and user needs, including workflow, program functions, and steps required to develop or modify the systems supported.

• Creates detailed test plan.  Executes test plan and documents test statistics, metrics, and results.

• Works with vendors and technical teams to resolve system issues. Evaluates and follows through on issues and problems until resolved or escalated.    

• Evaluates issue patterns  to  plan  and recommend  process  improvement  and system  upgrades

• Creates reports to support business decisions.

• Leads small scale  or sub functional  teams for system  design,  modification,  upgrade,  and  implementation  projects

• Facilitates and ensures compliance of government or regulatory standards (SOX, PCI, internal audit, external audit, etc.) with regard to the systems supported and the ancillary components that support them

• Must maintain high level of technical competence.

• Demonstrate good organizational and analytical skills.

• Possess good communication and interpersonal skills with

• Demonstrate good leadership skills.

• Exhibits confidence and an extensive knowledge of emerging industry practices in systems supported when solving business problems.

Maintain a positive attitude and demonstrate a commitment to corporate success

Associate Degree in computer related field: Minimum of 2-years of experience in applications support or comparable activities.

• Working knowledge of IBM TOSHIBA ACE application software

• Working knowledge of supported applications

• Knowledge ofstore policies and procedures for applications related processes

• Strong analytical skills, the ability to think beyond boundaries for solutions of issues and user requests

• Ability to understand emerging practices and technology in both the software and the hardware