Press ENTER to skip to the Job Description Press ENTER to skip to start the apply process

Service Desk Representative

in Sunbury, PA

Apply Now

Job Description Job Attributes+

  • Job ID

    4911

  • Req ID

    20765.10

  • Job Category

    Customer Support/Client Care

  • Career Area

    Corp

  • Job Type

    Full-Time

  • Career Level

    Entry Level

  • Education Level

    F-2-Year College Degree

  • Travel

    0 - 10%

  • Job Location

    Sunbury, PA 17801

Overview

The Service Desk Representative is responsible for performing all the job functions required to resolve inquiries presented to the Service Desk, including but not limited to: answering incoming calls, responding to voice mails and email, and appropriately handling tickets in the Service Desk Queue.   The Service Desk Representative is responsible for understanding, through training practices, the various business processes that are interrupted when hardware and software is degraded or out of service, as well as the urgency attached to each type of inquiry.

  1. Provides telephone, email and portal submission support for the entire Weis Markets Enterprise.
  2. Acts as a single point of contact for all associates that need service from Functional Support Resources.
  3. Creates service tickets in Weis’ incident management system for both break fixes and ad hoc requests.
  4. Executes follow up to all open and aging tickets.
  5. Uses common troubleshooting techniques and call control to drive toward a first call resolution for the associate.
  6. Documents and records details of incidents, troubleshooting steps and results, and assigns tickets appropriately when first call resolutions cannot be attained.
  7. Seeks input from second and third level support groups for incident resolution.
  8. Uses the department knowledge base repository to respond to inquiries in a consistent and accurate manner. Maintains communication with associate to update on progress resolution and status. 
  9. Verifies customer is satisfied with resolution.

Job Qualifications

  • Associate’s degree or higher in Information Technology, Computer Sciences, or related technology field is preferred. 
  • A Technical Certification is a plus.
  • Experience in a call center preferred.

JOB LOCATION

Weis Markets

Sunbury, PA  17801

Saved Jobs

    HEAR FROM OUR TEAM MEMBERS

    "Working for Weis Markets has been an overall amazing experience for me."

    "Working as a manager, allows me to help train new associates to become the best they can be."

    "What I love about working at Weis are the opportunities you're given to advance."

    "Being a manager for Weis Markets has allowed me to grow as a leader, and an individual."

    "Weis Markets opened the door for me and provided me with opportunities."

    "I'm able to share my opinions about how to drive sales in my department and make it happen."

    "Management has always been nice, cooperative and patient during training and daily work flow."

    "Working at Weis has been a very positive experience. I feel valued and appreciated."

    Amanda B., Customer Service, Flanders, NJ
    Amanda B.
    Customer Service, Flanders, NJ
    Margaret S, Deli Manager, Pen Argyl, PA
    Margaret S
    Deli Manager, Pen Argyl, PA
    Brian F., Front End Manager, Dundalk, MD
    Brian F.
    Front End Manager, Dundalk, MD
    Tara F., Store Manager, Binghamton, NY
    Tara F.
    Store Manager, Binghamton, NY
    Omar L., Forklift Operator / Selector, Milton Dist. Center
    Omar L.
    Forklift Operator / Selector, Milton Dist. Center
    Keir F., Deli Manager, Columbia, MD
    Keir F.
    Deli Manager, Columbia, MD
    Ethan S., Bakery Associate, Lewisburg, PA
    Ethan S.
    Bakery Associate, Lewisburg, PA
    Shaukat T., Grocery Sales Associate, Columbia, MD
    Shaukat T.
    Grocery Sales Associate, Columbia, MD
    Weis Markets is proud to be an Equal Opportunity Employer. Learn more

    Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.