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IT Quality Assurance Manager

in Sunbury, PA

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Job Description Job Attributes+

  • Job ID


  • Req ID


  • Job Category

    IT/Software Development

  • Career Area


  • Job Type


  • Career Level

    Experienced (Non-Supervisor)

  • Education Level

    G-Bachelor’s Level Degree

  • Travel

    0 - 10%

  • Job Location

    1000 S. 2nd Street
    Sunbury, PA 17801



The Manager, Quality Assurance provides direction and leadership to the resources in the Quality Assurance department.  The manager is accountable for the creation and maintainance of Quality Assurance Testing Strategies, Test Plans, processes and tools.

These strategies and plans will span Enterprise level projects through Functional Projects and Small Work Requests that can include information technology, business and third-party resources.  They will include all facets of Quality Assurance testing including but not limited to Unit Testing, System Testing, Regression Testing, Solution Testing and User Acceptance Testing. 

The Manager, Quality Assurance will work with the Enterprise Architecture team in the selection and implementation of tools and processes needed to support the Quality Assurance team. The Manager will be accountable for the quality and accuracy of work output, and the tracking, escalation and reporting of defects to the project team and project Governance.

The Manager, Quality Assurance oversees a pool of resources, including both internal and third-party contracted resources to provide enterprise-wide support for Quality Assurance. 

Frequent, independent judgments are essential. The incumbent is also required to perform all tasks in a safe and secure manner consistent with corporate policies and applicable laws.

Job Qualifications

  • Quality Assurance Governance Processes
  • Direct Oversight of Quality Assurance resources, User Acceptance Testing processes and events and Vendor Partner testing roles and responsibilities
  • Ensure Quality Assurance resources and project testing resources are properly trained to use the necessary tools and processes
  • Establish standards and metrics for the Quality Assurance department that align to the maturity level of the people, processes and tools with goals to drive Continuous Improvement 
  • Maintain advanced expertise and awareness of trends in Quality Assurance processes used by the team, identify improvements and updates as needed, and redesign workflows to optimize functionality and enhance performance
  • Aligns resource plans to the prioritized portfolio of projects and small work request in support of solutions and deliverables that require Quality Assurance processes prior to being implemented into production
  • Conducts regular 1-on-1 meetings, builds development plans and executes performance reviews for Quality Assurance resources


1000 S. 2nd Street
Sunbury, PA  17801

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