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Front End Manager

in Prince Frederick, MD  20678

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Job Description Job Attributes+

  • Job ID

    JR3931

  • Job Category

    Store Operations

  • Career Area

    Store Management

  • Job Type

    Regular

  • Schedule

    Full time

  • Job Location

    750 Prince Frederick Boulevard
    Prince Frederick, MD 20678

Overview

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Front-End Manager is responsible for the functions below, in addition to other duties as assigned:

  • Oversees all aspects of front-end department operations. In the absence of store management, may assume complete responsibility for total store operations.
  • Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
  • Enforces cash handling control and security measures to identify and prevent losses.  Follows and enforces all company policies/procedures related to Front End operations.  Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc.  Oversees bookkeeping procedures.
  • Assists cashiers with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers.
  • Assists store management in onboarding front end sales associates. Trains associates to provide a fast, friendly, accurate and efficient checkout experience for customers. Implements and communicates new programs and procedures to associates. Recognizes and rewards associate performance. Participates in associate annual performance reviews. Utilizes the Learning Management System (LMS)for current and new associates.
  • Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals.
  • Controls supply costs while ensuring adequate inventory levels to meet business demands (e.g., paper and plastic bags, etc.).
  • Directs the flow of customers through the Front End.  Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.  Monitors breaks and lunches so customer service is not interrupted.
  • Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles. 
  • Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
  • Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.
  • Maintains functionality of equipment, hardware, and software.  Reports any issues requiring further resolution in a timely manner.
  • Communicates all information to cashiers regarding special promotions and sale items. Generate sales by suggestive selling. Attends and participates in store’s daily huddles.
  • Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
  • Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.  Keeps cart corrals and parking lot clean and clear of carts.  Responsible for general sanitation in the department.  Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
  • Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.
  • May assist with baling cardboard or other related duties (if properly trained. Training provided).
  • May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of a power jack or hand jack if properly trained. Training provided.
  • Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
  • May also be called upon to assist in other departments. 

SUPERVISORY RESPONSIBILITIES

Supervises all Associates within the department. May assume total leadership of the building in absence of store management. Specific number of Associates under supervision is dependent upon the store size and presence of store management.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

High School Diploma or general education degree (GED) required. Associate or bachelor's degree in business related field desirable. Minimum 3 years' experience in management of retail or related field.

Weis Markets is an Equal Opportunity Employer:  Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

JOB Attributes

  • Job ID

    JR3931

  • Job Category

    Store Operations

  • Job Type

    Regular

  • Schedule

    Full time

JOB LOCATION

750 Prince Frederick Boulevard
Prince Frederick, MD  20678

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    HEAR FROM OUR TEAM MEMBERS

    “What I like most about my job is the ability to serve my customers each day. In my current role, I love being tasked with the challenge of growing and developing my team and sharing success stories amongst my peers. I feel that I have not only grown into my role as a Deli Manager, but also as a person during my time here with Weis Markets. My job offers satisfaction every time I am able to train my team to be the best deli for our customers in our community."

    “I love my job making Weis Quality ice cream!”

    “Weis has provided many opportunities for growth, both personal and professional. I have welcomed the chance to train new associates and management staff. Because my job is so multifaceted it allows me to engage with our customers, associates, and vendors. There is never a dull moment!”

    "Weis Markets has given me a great opportunity!”

    "We love working at Weis because we are one big family."

    “Weis has offered me the opportunity for promotion and the ability to develop.”

    “I began my career with Weis in 1975. They have given me the opportunity to become a driver and a driver trainer. I have always recommended Weis.”

    “Being a manager for Weis Markets has given me the opportunity to build engaged teams of associates and help them achieve their goals.”

    “I enjoy working for Weis Markets because even after 34 years of experience, I’m given the opportunity to face new challenges every day. From working and challenging my associates to push for success within themselves and as a team, to maintaining customer satisfaction and needs. Being a Customer Experience Manager is the best place for me, as it is one of the most important departments and the glue holding everything together."

    “Weis Markets has helped me learn how to interact with Customers and gain that confidence. I feel like I can be myself when working here.”

    “The management team at Weis Markets makes me feel very welcomed which makes me enjoy working here.”

    “I love that it feels like a big family working here. I feel like Weis Markets cares about me as a person.”

    “Weis Markets has given me the opportunity to grow with a company which has allowed me to choose this as my career path!”

    “I love working for Weis Markets because I get to do what I love which is mentoring people and learning multiple areas of the company to further my growth and the customers experience.”

    “I have earned many opportunities for growth in my journey with Weis Markets.”

    "I love working for Weis Markets because there are many opportunities for personal and professional growth. Additionally, Weis Markets values and respects the contributions of veterans, which makes it a great place to work."

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    Weis Markets is proud to be an Equal Opportunity Employer. Learn more

    Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.