Floral Manager

SUMMARY

Provides leadership in the Floral department by effectively training and supervising all Floral associates. Reviews orders for all products and implements merchandising initiatives that promote sales while meeting customer demands and maximizing profits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The associate is responsible for the functions below, in addition to other duties as assigned:

1. Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.

2. Takes customer orders over the phone or in person at the store with a pleasant and positive attitude. Determines what the customer is looking for in terms of size and appearance. Creates the finished product in a timely fashion.

3. Keeps a fresh, clean and appealing department. Code dating rules must be followed, and product must be reworked or marked down before it turns to shrink. All proper sanitization procedures must be followed. Product that is being stored must be done at the appropriate temperature.

4. Builds displays that are clean, simple and merchandised to company standards. Moving product as needed to create impulse sales. Understanding your market and what is going on in the area to target your program. Monitors competitor activity concerning merchandising, pricing, quality, and comparison signage.

5. Develops and implements localized merchandising plans, sets up and creates displays for new or seasonal items to drive sales. Develops and maintains communications with other departments and store manager in order to devise cross merchandising plans, to meet financial objectives. Monitors competitor activity concerning merchandising, pricing, quality, and comparison signage.

6. Manages department inventory by tracking weekly sales, writing a good order based on your own sales to ensure the highest quality products while meeting profit goals. Reacting to load levels daily, reworking product that is not moving. Understanding procedures for arrangements and upgrades.

7. Checks and verifies all department deliveries and invoices to ensure accurate billing. May help unload merchandise and transport to sales floor or storage area. Enforces and follows department practices regarding receiving, dating and restocking to ensure product rotation. Monitors product quality and freshness. Breaks down deliveries.

8. Creates designs in front of the customer’s eye. Makes customized pieces for events or decoration.

9. Makes sure department is changing with each season (following corporate guidelines). Decorates using those key elements that are also for sale in the department.

10. Trains other Floral Associates in your district on new programs or re-train them on existing programs utilizes Floral Daily Best Practices. Cooperates with supervisor and co-workers to ensure continuous improvement of job performance. Utilizes the Learning Management System (LMS). Floral Manager WEIS MARKETS, INC. 2

11. Maintains backroom and receiving area security and organization by promoting 5S procedures Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.

12. Schedules all Floral associates, oversees and participates in training, rewards and recognizes performance and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department. Participates in associate annual performance reviews and new hire interviews. Utilizes the Learning Management System (LMS) current and new associates.

13. May assist with baling cardboard or other related duties (if properly trained – training provided).

14. Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.

15. Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to: cut resistant gloves, safety cutters, company sponsored footwear, etc.

16. May also be called upon to assist in other departments.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met regularly to successfully perform the essential functions of this job.

The associate is regularly required to do the following activities:

▪ Walk- move about on foot to accomplish tasks, particularly for long distances or moving from one work station to another.

▪ Balance, Stoop, kneel, crouch, and/or crawl.

▪ Climb stairs and/or ladders.

▪ Stand dynamically to perform a function and move to perform another.

▪ Stand statically in one place to perform a function without changing location.

▪ Reaching- Extending hand(s) and arm(s) in any direction

▪ Lift up to fifty (50) pounds and carry a distance of twenty (20) feet.

▪ Push and/or pull up to fifty (50) pounds a distance of twenty (20) feet.

▪ Talk and hear; verbally express ideas and impart information or instructions.

▪ Use hands to finger, grasp, and/or feel; the ability to pick, pinch with fingers, type, seize, hold, apply pressure, or turn with hands; and perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touching with fingertips.

▪ Visual:

▪ Close- clear vision at 20 inches or less

▪ Distance- clear vision at 20 feet or more

▪ Color- ability to identify and distinguish colors

▪ Peripheral- ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point

▪ Depth- three-dimensional vision, ability to judge distances and spatial relationships.

▪ Adjust focus- ability to adjust the eye to bring an object into sharp focus after looking at something at a closer or greater distance.