G-Bachelor’s Level Degree
0 - 10%
Sunbury, PA 17801
The End User Computing Support Analyst, under general supervision, provides solutions to internal customers’ needs by providing appropriate computer workstation, mobile device and cell phone solutions, including hardware and software installation, service, incident troubleshooting and support.
Delivers Level II IT support in accordance with IT service level objectives and agreements for end user computing environments
Resolves basic and intermediate complexity Level II end user computing equipment and application problems
Responds to and resolves incidents regarding hardware and software issues on computer workstations and mobile devices in corporate offices, plants and store locations
Collaborates with Systems Administrators and IT Field Services maintenance technicians on the maintenance of existing supported environments and the development of new releases
Images and distributes new and existing computer systems and mobile devices
Performs installation, moves, changes or upgrades, and disposal of computer hardware and/or software products as needed, and corrects software configuration issues
Diagnoses and repairs printer malfunctions
Diagnoses and repairs mobile devices and cell phone malfunctions or coordinates replacement/repair as necessary
Receives, updates, and tracks incident tickets to resolution
Works with Senior End User Computing Support Analysts and Technical Architect – End User Computing Support to resolve more complex Level II end user computing equipment problems
Works with End User Trainer to identify training needs based on review of incident reports and feedback from associates
Prepares and updates support documentation for end user computing environments
Maintains knowledge of standard hardware and software for end user computing environments
Four-year degree or equivalent experience in Computer Science or related field
Two years relevant experience performing end user support
An equivalent combination of education, experience and/or training may be considered
Working knowledge of thin clients and virtual desktops
Working knowledge of cloud computing solutions
Familiarity with intermediate to advanced networking terminology and concepts
Familiarity with enterprise deployment and systems management tools such as Microsoft Systems Center
Previous troubleshooting experience and decision-making abilities
"Working for Weis Markets has been an overall amazing experience for me."
"Working as a manager, allows me to help train new associates to become the best they can be."
"What I love about working at Weis are the opportunities you're given to advance."
"Being a manager for Weis Markets has allowed me to grow as a leader, and an individual."
"Weis Markets opened the door for me and provided me with opportunities."
"I'm able to share my opinions about how to drive sales in my department and make it happen."
"Management has always been nice, cooperative and patient during training and daily work flow."
"Working at Weis has been a very positive experience. I feel valued and appreciated."
Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.