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Weis Markets, your place to grow

Customer Service Coordinator

in Sunbury, PA  17801

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Job Description Job Attributes+

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  • Job ID

    JR33995

  • Job Category

    SO-Customer Service

  • Career Area

    Store Associates

  • Job Type

    Regular

  • Schedule

    Full time

  • Job Location

    1000 S. 2nd Street
    Sunbury, PA 17801

Overview

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

1000 S. 2nd Street

Job Description:

Responsibilities:

  • Field calls and electronic communications from customers requiring assistance and providing feedback to the company.

  • Accurately record all customer calls/electronic communication into the reporting platform on a daily basis.

  • Ensure that loyalty card requests are maintained and processed daily and in a timely manner.

  • Utilize system tools to research and provide resolution to customers.

  • Process gift card orders

  • Recognize, document and alert management team of trends in customer calls

Job Requirements:

High school diploma or general education degree (GED)

  • Well organized, able to multi-task, and work in a fast-paced environment

  • Excellent customer service skills

  • Good interpersonal, communication and problem-solving skills

  • Ability to understand and follow instructions, and ability to read, retain and comprehend Company policies, procedures and guidelines

  • Ability to work independently as well as within a large team

  • Self-motivated and driven

  • Ability to provide regular and predictable attendance

  • Ability to comply with workplace conduct standards

The position is an onsite, Sunbury, position.  Shifts vary between 8am to 6pm during weekdays and rotating weekends 8am-4:30pm.

Weis Markets is an Equal Opportunity Employer:  Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

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JOB Attributes

  • Job ID

    JR33995

  • Job Category

    SO-Customer Service

  • Job Type

    Regular

  • Schedule

    Full time

JOB LOCATION

1000 S. 2nd Street
Sunbury, PA  17801

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    HEAR FROM OUR TEAM MEMBERS

    "I enjoy working for Weis Markets because even after 34 years of experience, I’m given the opportunity to face new challenges every day. From working and challenging my associates to push for success within themselves and as a team, to maintaining customer satisfaction and needs."

    "What I like most about my job is the ability to serve my customers each day. In my current role, I love being tasked with the challenge of growing and developing my team and sharing success stories amongst my peers. I feel that I have not only grown into my role as a Deli Manager, but also as a person during my time here with Weis Markets. My job offers satisfaction every time I am able to train my team to be the best deli for our customers in our community."

    "I love working for Weis Markets because I get to do what I love which is mentoring people and learning multiple areas of the company to further my growth and the customers experience."

    "I love working for Weis Markets because there are many opportunities for personal and professional growth. Additionally, Weis Markets values and respects the contributions of veterans, which makes it a great place to work."

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    Weis Markets is proud to be an Equal Opportunity Employer. Learn more

    Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.