Customer Service Coordinator

Represent Weis Markets professionally while answering correspondence received from customers by phone and electronically. Maintain pleasant demeanor while speaking to customers desiring to give feedback about our store operations teams, company policies, and products.

• Field calls and electronic communications from customers requiring assistance and providing feedback to the company.
• Accurately record all customer calls/electronic communication into the reporting platform on a daily basis.
• Ensure that loyalty card requests are maintained and processed daily and in a timely manner.
• Utilize system tools to research and provide resolution to customers.
• Process gift card orders
• Recognize, document and alert management team of trends in customer calls

High school diploma or general education degree (GED)

Experience working as a cashier, monitor, service desk and cash office.

• Well organized, able to multi-task, and work in a fast-paced environment
• Excellent customer service skills
• Good interpersonal, communication and problem solving skills
• Ability to understand and follow instructions, and ability to read, retain and comprehend Company policies, procedures and guidelines
• Ability to work independently as well as within a large team
• Self-motivated and driven
• Ability to provide regular and predictable attendance
• Ability to comply with workplace conduct standards

The position is an onsite, Sunbury, position.  Shifts vary 8am-4:30pm, 9am-5:30pm, 11-8:30.  Rotating weekends 8am-4:30pm on weekends.