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Customer Service Coordinator

in Sunbury, PA

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Job Description Job Attributes+

  • Job ID

    5094

  • Req ID

    20775.10

  • Job Category

    Sales/Retail/Business Development

  • Career Area

    Corp

  • Job Type

    Full-Time

  • Career Level

    Experienced (Non-Supervisor)

  • Education Level

    High School or Equivalent

  • Travel

    0 - 10%

  • Job Location

    Sunbury, PA 17801
    US

Overview

Represent Weis Markets professionally while answering correspondence received from customers by phone and electronically. Maintain pleasant demeanor while speaking to customers desiring to give feedback about our store operations teams, company policies, and products.

  • Field calls and electronic communications from customers requiring assistance and providing feedback to the company.
  • Accurately record all customer calls/electronic communication into the reporting platform on a daily basis.
  • Ensure that loyalty card requests are maintained and processed daily and in a timely manner.
  • Utilize system tools to research and provide resolution to customers.
  • Process gift card orders
  • Recognize, document and alert management team of trends in customer calls

Job Qualifications

High school diploma or general education degree (GED)

Experience working as a cashier, monitor, service desk and cash office.

  • Well organized, able to multi-task, and work in a fast-paced environment
  • Excellent customer service skills
  • Good interpersonal, communication and problem solving skills
  • Ability to understand and follow instructions, and ability to read, retain and comprehend Company policies, procedures and guidelines
  • Ability to work independently as well as within a large team
  • Self-motivated and driven
  • Ability to provide regular and predictable attendance
  • Ability to comply with workplace conduct standards

The position is an onsite, Sunbury, position.  Shifts vary 8am-4:30pm, 9am-5:30pm, 11-8:30.  Rotating weekends 8am-4:30pm on weekends.

JOB LOCATION

Weis Markets

Sunbury, PA  17801

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    HEAR FROM OUR TEAM MEMBERS

    "Working for Weis Markets has been an overall amazing experience for me."

    "Working as a manager, allows me to help train new associates to become the best they can be."

    "What I love about working at Weis are the opportunities you're given to advance."

    "Being a manager for Weis Markets has allowed me to grow as a leader, and an individual."

    "Weis Markets opened the door for me and provided me with opportunities."

    "I'm able to share my opinions about how to drive sales in my department and make it happen."

    "Management has always been nice, cooperative and patient during training and daily work flow."

    "Working at Weis has been a very positive experience. I feel valued and appreciated."

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    Weis Markets is proud to be an Equal Opportunity Employer. Learn more

    Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.