Customer Experience Associate

in Randolph, NJ

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Job Description Job Attributes+ [Press ENTER to view the job description, or TAB to view the Job Attributes]

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Job ID

JR17954
Job Category

SO-Front End
Career Area

Store Associates
Job Type

Regular
Schedule

Full time
Job Location

148 Center Grove Rd.
Randolph, NJ

Overview

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

148 Center Grove Road

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

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HEAR FROM OUR TEAM MEMBERS

“What I like most about my job is the ability to serve my customers each day. In my current role, I love being tasked with the challenge of growing and developing my team and sharing success stories amongst my peers. I feel that I have not only grown into my role as a Deli Manager, but also as a person during my time here with Weis Markets. My job offers satisfaction every time I am able to train my team to be the best deli for our customers in our community."

“I love my job making Weis Quality ice cream!”

“Weis has provided many opportunities for growth, both personal and professional. I have welcomed the chance to train new associates and management staff. Because my job is so multifaceted it allows me to engage with our customers, associates, and vendors. There is never a dull moment!”

"Weis Markets has given me a great opportunity!”

"We love working at Weis because we are one big family."

“Weis has offered me the opportunity for promotion and the ability to develop.”

“I began my career with Weis in 1975. They have given me the opportunity to become a driver and a driver trainer. I have always recommended Weis.”

“Being a manager for Weis Markets has given me the opportunity to build engaged teams of associates and help them achieve their goals.”

“I enjoy working for Weis Markets because even after 34 years of experience, I’m given the opportunity to face new challenges every day. From working and challenging my associates to push for success within themselves and as a team, to maintaining customer satisfaction and needs. Being a Customer Experience Manager is the best place for me, as it is one of the most important departments and the glue holding everything together."

“Weis Markets has helped me learn how to interact with Customers and gain that confidence. I feel like I can be myself when working here.”

“The management team at Weis Markets makes me feel very welcomed which makes me enjoy working here.”

“I love that it feels like a big family working here. I feel like Weis Markets cares about me as a person.”

“Weis Markets has given me the opportunity to grow with a company which has allowed me to choose this as my career path!”

“I love working for Weis Markets because I get to do what I love which is mentoring people and learning multiple areas of the company to further my growth and the customers experience.”

“I have earned many opportunities for growth in my journey with Weis Markets.”

"I love working for Weis Markets because there are many opportunities for personal and professional growth. Additionally, Weis Markets values and respects the contributions of veterans, which makes it a great place to work."