Change Management Specialist

The Change Management Specialist is responsible for focusing on the people side of
change initiatives (typically, technology projects), guiding associates and teams from
current state to future state. The role provides key guidance and supporting activities to
increase adoption and usage of implemented solutions, focusing on business processes,
systems, technology, job roles and both formal and informal organization structures. The
Change Management Specialist will, with supervision, create and execute change
management strategies and plans to increase adoption and success, manage resistance and
sustain changes to the benefit of the organization. The Change Management Specialist
will work directly with associates from all levels of the organization, providing individual
support and coaching, group facilitation and direct support to project teams in preparing
and integrating change management activities into projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The associate is responsible for the functions below, in addition to other duties as
assigned:
1. Applies a structured methodology and lead change management activities on key projects
or initiatives to support adoption of the changes required by those projects or initiatives.

2. Develop a set of actionable and targeted change management plans, including
communication plan, sponsor roadmap, coaching plan, training plan and resistance
management plan

3. Support communication efforts associated with change initiatives, including design,
development, delivery and management of communications

4. Conduct analysis to understand organizational readiness, change impacts and key
stakeholder identification

5. Plan, market and implement engagement activities associated with key change initiative

6. Provide input, document requirements, and support the design and delivery of training
     programs associated with change initiatives, including but not limited to:
       Prepare training materials based on change impact analysis and readiness assessments
       Deliver training in various venues (in-person, remote/virtual, on demand training video preparation)
       Measure training effectiveness and implement remediation where necessary

7. Identify and manage risk and resistance

8. Consult and coach project teams in change management methodology and execution

9. Define and measure success metrics and monitor change progress

10. Report change progress, risk and resistance and other key areas of interest to direct and project leadership

11. Follow standards in accordance with company policy and regulation.

 

Education and/or Experience Required:
Bachelor’s degree in Computer Science, Information Systems, Information Technology or a
related field or 8-10 years of experience as a business operations manager, project manager,
consultant and/or business analyst in a role related to Information Technology or Business Processes.

Preferred:
5 plus years Experience with large-scale organizational projects. Change Management Professional and/or
Project Manager Certification is preferred.