Cash Office Associate

JOB DESCRIPTION *

The associate is responsible for the functions below, in addition to other duties as assigned:

1. Responsible for the accounting bookwork practices at the store which includes the reconciliation and recording of drawers, balancing the office cash, lottery, and stamps. Assists in the research and investigation of any discrepancies. Keeps management fully informed.

2. Prepares bank deposits or assists with their preparation, making sure they are completed in a timely manner and are accurate.

3. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.

4. Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.

5. Monitors the performance of cashiers and lot attendants and provides feedback to management. Follows and enforces all Front End policies and procedures. Participates in training/retraining of front end associates to ensure high levels of productivity, speed, accuracy and courtesy to customers. Assists to enforce and adhere to company policies and procedures as well as government regulations and laws.

6. Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.

7. Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.

8. Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.

9. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.

10. Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.

11. Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to: cut resistant gloves, safety cutters, company sponsored footwear, etc.

12. May also be called upon to assist in other departments

13.Indirectly supervises associates working on the Front End including cashiers and lot attendants. Specific number of associates depends upon store size.

JOB REQUIREMENTS *

Education and Experience 
Current students, High school diploma or equivalent desireable

Knowledge and Skills 

• Possess excellent interpersonal and communication skills. Ability to read and interpret documents, such as safety rules, operating and maintenance instructions/ procedure manuals. Can speak effectively to customers to solicit new business. Able to type, prepare, copy, file, and keep records.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, and percent, and to draw, and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Skills, Abilities, and/or Training

• Minimum eighteen (18) years of age. Reason: Operate equipment and oversee staff.
• Ability to pass drug test
• Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
• Ability to preserve confidentiality of information.
• Ability and willingness to move with purpose and a strong sense of urgency.
• Ability to work overtime on an occasional basis
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Familiarity with industry/technical terms and processes, helpful.
• Ability to work within strict time frames and resolute deadlines.
• Proficiency with Microsoft Office, Outlook, Windows XP, and Internet.

Experience dealing with customers helpful.

Ability to multi-task. 

Physical Requirements 

• Hearing (listening)                                                           
• Lifting up to 35 lbs                                                           
• Reaching & grasping in a confined area                      
• Operating front-end equipment                                  
• Frequent communication (especially verbal)
• Sight and peripheral vision (full awareness of surroundings)
• Standing for extended periods