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Applications Support and Integration Specialist

in Sunbury, PA

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Job Description Job Attributes+

  • Job ID

    5689

  • Req ID

    21821.9

  • Job Category

    IT/Software Development

  • Career Area

    Corp

  • Job Type

    Full-Time

  • Career Level

    Experienced (Non-Supervisor)

  • Education Level

    F-2-Year College Degree

  • Travel

    0 - 10%

  • Job Location

    1000 S. 2nd Street
    Sunbury, PA 17801

Overview

Application Support Specialists provide both technical and functional support to business users and external vendors / integrators for application systems.  They work closely with the business SME to ensure proper procedure /process, determine and build requirements for future enhancements, answer user community questions concerning application functionality, identify production issues and provide resolution for those issues. 

  • Assists in the installation, maintenance, and general support of application systems. Assists users with questions or problems. May help perform system backups and recovery and install new software.

  • Work with business to formulates and defines application systems scope and objectives.  

  • Works  with  business associates  to  map  current  and  future  business processes  and  aligns technology  solutions  with  short-term and  long ‐term  business  strategies.

  • Documents business requirements and creates detailed functional/technical system specifications.  

  • Reviews, analyzes, and creates detailed documentation of the systems supported and user needs, including workflow, program functions, and steps required to develop or modify the systems supported.

  • Creates detailed test plan.  Executes test plan and documents test statistics, metrics, and results.

  • Works with vendors and technical teams to resolve system issues. Evaluates and follows through on issues and problems until resolved or escalated.    

  • Evaluates issue patterns  to  plan  and recommend  process  improvement  and system  upgrades

  • Creates reports to support business decisions.

  • Leads small scale  or sub functional  teams for system  design,  modification,  upgrade,  and  implementation  projects

  • Facilitates and ensures compliance of government or regulatory standards (SOX, PCI, internal audit, external audit, etc.) with regard to the systems supported and the ancillary components that support them

  • Must maintain high level of technical competence in the ; including p.

  • Demonstrate good organizational and analytical skills.

  • Possess good communication and interpersonal skills with

  • Demonstrate good leadership skills.

  • Exhibits confidence and an extensive knowledge of emerging industry practices in systems supported when solving business problems.

Maintain a positive attitude and demonstrate a commitment to corporate success

Job Qualifications

Associate Degree in computer related field: Minimum of 2-years of experience in applications support or comparable activities.

  • Working knowledge of IBM TOSHIBA ACE application software

  • Working knowledge of supported applications

  • Knowledge ofstore policies and procedures for applications related processes

  • Strong analytical skills, the ability to think beyond boundaries for solutions of issues and user requests

  • Ability to understand emerging practices and technology in both the software and the hardware

JOB LOCATION

1000 S. 2nd Street
Sunbury, PA  17801

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