Customer Support/Client Care
F-2-Year College Degree
0 - 10%
1000 S. 2nd StreetSunbury, PA 17801
Schedule Monday-Friday 11am-8pm
The Service Desk Supervisor position is responsible for ensuring all the job functions of the Service Desk Representatives are executed at the proper Quality levels while maintaining necessary throughput for their role. This position is responsible for the Service Desk Representative resources’ daily task rotation schedule and is accountable to align resources based on demand to ensure optimum coverage. They have the authority to review and approve departmental communications and escalations. Is accountable for supervising staff through major incident management and acts as the primary project resource from the Service Desk to the project community at large. And provides representation at operational meetings, generates reports and monitors work for quality and accuracy, as needed. The Service Desk Supervisor assigns available resources to tasks and roles as needed to ensure adequate service level coverage is provided, and acts in a leadership role that supports the Service Desk Manager and Weis policies.
This position is subject to shift rotation as the business demands and is expected to participate in an “On-Call” rotation.
"Working for Weis Markets has been an overall amazing experience for me."
"Working as a manager, allows me to help train new associates to become the best they can be."
"What I love about working at Weis are the opportunities you're given to advance."
"Being a manager for Weis Markets has allowed me to grow as a leader, and an individual."
"Weis Markets opened the door for me and provided me with opportunities."
"I'm able to share my opinions about how to drive sales in my department and make it happen."
"Management has always been nice, cooperative and patient during training and daily work flow."
"Working at Weis has been a very positive experience. I feel valued and appreciated."
Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.